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  We know that you may have some questions as to how the process of setting up your wedding web site works. Below you will find several Frequently Asked Questions along with their corresponding answers.
 
 
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Please check below for your question. If we have not answered your particular question simply send us an and we do our best to answer it for you.

 



Do I need to know everything I want to put on my wedding web site to get it started?

Definitely not. Once you receive your order confirmation email, you may begin entering the text for your wedding web site at your convenience.

How do the updates work? How do I send them?

It's very simple. Once you are a member, you will be able to log on to update your wedding web site with your email address and a password. To submit an update, it is required that you resubmit the entire page of text including your updates. Once the update is received, the corresponding page will be completely replaced with the updated text submitted.

Will I be able to have the domain name of my choice?

If you select the Sapphire or Diamond Package, you do have the option to have the domain name of your choice. We will ask you to submit three choices for your domain name since not all desired domain names are available and you may not get your first choice.

Are there any restrictions on the photos I choose to put on my wedding web site and how do I go about submitting them?

You and your fiancé will need to supply a copyright free photo of yourselves that will appear on each page of your personalized wedding web site. Keep in mind when choosing a photo that the closer together you are, the better it will look. You can submit a black and white or color photo. All photos submitted must be free from copyright. If you would like to post your wedding photographer's photos, you must get his/her release prior to submission. All photos may be submitted via email or the postal service. If you choose to send them electronically (email), please provide us with one of the following formats: jpeg, gif, or bmp. If you would like to send them through the postal service, please mail them to: The Wedding Window, P.O. Box 784, Hudson, NH 03051 - any photos submitted via the postal service cannot be returned. The Wedding Window has the right to refuse to publish any information or photographs that it deems to be offensive or inappropriate for public display.

If I select the RSVP page as one of my choices, where does the RSVP response go when my guest sends the form?

Through the order form, you will be able to designate the email address to which you would like your RSVP responses sent. All responses will then arrive at that designated email address. Keep in mind that this feature alone can pay for your site. If you know that most/all of your guests have access to the internet and email, you can eliminate the need for response cards and the postage to send and receive them. Response cards alone (including postage) can costs upwards of $600-$700.

I want to change the background color of the design I like. Can I do that?

Yes. On the design page of The Wedding Window web site, you will find a link to "background color options". On the "background color options" page you will notice a selection of background colors that are available to choose from. Be aware that not all of the available colors work well with each of the designs. Therefore, we have provided you with color suggestions on the right of that page for each of the design choices to help you select the colors best suited for your design. Designs with a white background must remain on a white background and any color change request will be applied to the most prominent color of the design (Flowers & Romance and Now and Forever). You are certainly not required to change the color from that which you see in your chosen design, but if you do, you will not be able to update (change) your color choice through one of your updates.

I know that I can submit a photo of us to appear on every page of our web site, but do I have the option to change that photo once I have submitted it?

Once your web site is viewable on the internet, graphic changes are no longer possible – including the photo submitted for each page of the web site. However, if you change your mind about your choice of photo prior to your web site becoming viewable on the internet, you may send us an email with your change request and we'll do our best to accommodate you.

How long does it take to see my web site online after I have placed my order and how long will it be online?

Your web site will be online within two weeks of receipt of your order and payment and will remain online for a period of one year (you may request an extension for a nominal fee). Keep in mind that because you are in control of the information displayed on your site, at the time that your web site goes online, any content you have submitted up to that point will be displayed. However, any pages without submitted content will display "coming soon" in the content area of that page until the content is received by The Wedding Window.

How can I let my guests know about my wedding web site?

We suggest sending out 'Save the Date' cards printed with your wedding web site address inviting them to come to your wedding web site for more details as the wedding date approaches. Soon we will be adding an email announcement feature to our site.

I'm using AOL and the graphics on my web site/design don't look very good? Is there something wrong?

If you are using AOL to access the World Wide Web, you may be experiencing poor graphic quality. AOL may use compressed graphics that can make pictures look poor in quality. If you are viewing web pages with pictures and the quality is not good, this is the most likely cause.

The Fix

From the AOL main screen select My AOL > Preferences > WWW.

From here select the Web Graphics tab and uncheck the "Use Compressed Graphics" check box.

Check to make sure that your screen monitor resolution is set correctly. Most web sites today use a setting of 800x600 HIGH COLOR or TRUE COLOR.

To check, hold your mouse over your desktop and right click, then click properties,then click the SETTINGS TAB, Screen Area should be set at 800x600.

Color should say HIGH COLOR or TRUE COLOR. Click OK and return to AOL.

You will now see graphics the way they were meant to be seen. If all else fails, use Netscape or Internet Explorer as The Wedding Window designs were optimized for display in these browsers.

 

We hope we have answered all of your questions and look forward to working with you to create your personalized wedding web site.